Terms and Conditions

CLNQ Ltd trading as CLNQ Manchester, CLNQ Cheshire, and Deansgate Hospital (“the Clinic”)

Registered Office: Madison House, 37 Little Peter Street, Manchester, M15 4QJ

Registered in England and Wales No. 09949654

CQC Registration Numbers: 1-7049061784 (Manchester) | 1-7060034115 (Cheshire) | 1-7090035121 (Deansgate Hospital)

TERMS AND CONDITIONS OF BUSINESS

These Terms and Conditions (“Terms”) set out the basis upon which CLNQ Ltd, trading as CLNQ Manchester, CLNQ Cheshire, and Deansgate Hospital (hereinafter referred to collectively as “the Clinic”), provides surgical and associated medical services to Patients.

These Terms are designed to ensure transparency between the Patient, the Surgeon, the Anaesthetist, and the Clinic regarding the arrangements for surgical procedures and the obligations of all parties involved.

The Clinic is a CQC-registered healthcare provider in England, offering surgical and non-surgical procedures under the governance of the Care Quality Commission and in accordance with all applicable healthcare regulations.

In the event of any inconsistency between these Terms and the content of any other printed or digital material supplied by the Clinic or any individual Surgeon, these Terms and Conditions shall prevail.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms and Conditions, the following words and expressions shall have the meanings respectively assigned to them:

“Anaesthetist” means a medical practitioner registered with the General Medical Council (GMC) and either a Member or Fellow of the Royal College of Anaesthetists (or holding an equivalent non-UK qualification). The Anaesthetist is responsible for the administration of anaesthesia, monitoring of the Patient during surgery, and perioperative pain management.

“Balance” means that portion of the overall Fee for a Procedure which remains unpaid after any deposit or part payment made by the Patient.

“Clinician” means a Surgeon, Anaesthetist, or Nurse, each of whom is registered with their respective professional regulatory body in the United Kingdom.

“Confirmation Pack” means the Clinic’s official communication to the Patient confirming the type of Procedure booked, the total Fee, the date and location of surgery, payment due dates, and any preoperative instructions or questionnaires required for completion.

“Consent Form” means the legal document signed by the Patient signifying informed consent to proceed with a surgical or medical Procedure. The Consent Form is an essential legal requirement before any Procedure can be undertaken.

“Consultation” means a pre-arranged meeting between the Patient and a Surgeon (and, if necessary, other Clinicians) to discuss potential procedures, suitability, and expected outcomes.

“Consultation Fee” refers to the part of the total Fee payable for the Consultation itself, separate from any surgical or treatment costs.

“Fee” means the total amount charged by the Clinic for a Procedure, including the Hospital Fee, Surgeon’s Fee, Anaesthetist’s Fee, consumables, and standard postoperative care.

“Nurse” means a healthcare professional registered with the Nursing and Midwifery Council (NMC), responsible for preoperative assessments, intraoperative assistance, and postoperative wound care.

“Patient” means any individual aged 18 or over, or aged 16 or 17 with a valid GP referral, who enters into a contract with the Clinic to receive a surgical or medical Procedure.

“Patient Advisor” means a member of the Clinic’s non-clinical staff responsible for patient liaison, scheduling, and administrative coordination between the Patient and Clinicians.

“Preoperative Questionnaire” means the medical assessment form provided by the Clinic to the Patient prior to surgery to establish medical suitability for the planned Procedure.

“Procedure” means any surgical intervention or medical treatment arranged by the Clinic to be carried out by a qualified Surgeon, supported by an Anaesthetist where applicable.

“Procedure Information” means the written and verbal guidance provided to the Patient by the Clinic, including risks, benefits, and expected outcomes of the Procedure.

“Psychological Screening Form” means a Patient self-assessment designed to help the Surgeon assess psychological readiness and motivations for elective surgery.

“Surgeon” means a medical practitioner registered with the GMC who is a Fellow of the Royal College of Surgeons (Plast) or equivalent, and who is authorised by the Clinic to perform surgical procedures.

2. FEES

2.1. General Principles

The Clinic shall issue an invoice and collect payment from the Patient for all components of the Procedure, including the Hospital Fee, Surgeon’s Fee, and Anaesthetist’s Fee, unless the Procedure is being paid for by a recognised private medical insurance provider.

Where payment is made via private medical insurance, each provider (the Hospital, the Surgeon, and the Anaesthetist) may invoice the insurance company directly in accordance with its respective terms. Patients must provide all necessary policy and authorisation details prior to treatment.

2.2. Hospital Fees

The Clinic agrees to collect Hospital Fees on its own behalf in return for providing and arranging suitable facilities for the Procedure. These fees include:

• The use of the Clinic’s CQC-registered operating theatres and associated facilities.
• Standard hospital consumables, sterile equipment, and staffing.
• The Anaesthetist’s professional fee, where applicable.
• Implants, prostheses, or surgical garments as specified in the treatment package.
• Preoperative haemoglobin and BMI testing, if clinically indicated.
• Postoperative wound care, including dressings and ward medication.
• Take-home medication prescribed by the Surgeon following surgery.
• One scheduled postoperative review with the Surgeon and additional nurse appointments as required.
• Return to theatre within 24 hours for the treatment of a haematoma at a CLNQ facility, provided the appropriate postoperative care instructions have been followed.

These inclusions are considered part of the standard Hospital Fee unless otherwise agreed in writing.

2.3. Surgeon’s Fees

The Clinic acts as a collection agent for the Surgeon’s professional fees. The Surgeon, as an independent medical practitioner, is responsible for the surgical assessment, operative care, and postoperative review. The Surgeon’s obligations are detailed under Section 5 of these Terms.

2.4. Anaesthetist’s Fees

The Clinic also acts as a collection agent for the Anaesthetist’s professional fees. The Anaesthetist retains full professional and legal responsibility for all anaesthetic care delivered during the Patient’s treatment. Their obligations are also set out under Section 6 of these Terms.

3. THE CLINIC’S OBLIGATIONS

3.1. General Responsibilities

The Clinic shall ensure that all Procedures are carried out by appropriately qualified, registered, and insured Clinicians. The Clinic will take reasonable steps to verify that all Surgeons and Anaesthetists hold current GMC registration and professional indemnity coverage with a recognised medical defence organisation.

The Clinic undertakes to:

1. Provide safe, regulated, and hygienic hospital facilities for the performance of surgical procedures.
2. Arrange adequate nursing support, equipment, and consumables for each Procedure.
3. Provide Patients with all relevant information necessary to make an informed decision about their treatment, including risks, alternatives, and recovery expectations.
4. Ensure that every Clinician practising at the Clinic is appropriately qualified and experienced in their field.
5. Maintain a robust system of clinical governance, audit, and quality assurance in accordance with CQC standards.
6. Ensure Patients receive clear postoperative instructions and appropriate aftercare support.

3.2. Additional Services

The Clinic may also arrange, upon request or where clinically necessary, supplementary diagnostic tests, imaging, or histopathology. Such additional services will be itemised and quoted in advance wherever possible. These may include, but are not limited to:

• Blood tests, swabs, or biopsies.
• MRSA or COVID-19 screening.
• Radiological investigations (e.g., X-ray, MRI, ultrasound).
• GP or specialist letters confirming fitness for surgery.
• Psychological or anaesthetic assessments requested by the Surgeon.
• Private ambulance or hospital transfer costs.

Where urgent investigations are required for safety reasons, the Clinic reserves the right to arrange and invoice these retrospectively.

4. THE PATIENT’S OBLIGATIONS

4.1 Understanding and Consent

The Patient is responsible for carefully reading all information provided by the Clinic, including any printed or digital leaflets, preoperative guides, and consent forms relating to their planned Procedure. It is the Patient’s duty to ensure they understand the nature, purpose, risks, and limitations of their treatment before signing the Consent Form.

If any aspect of the Procedure or postoperative care is unclear, the Patient must seek clarification from the Surgeon, Anaesthetist, or a member of the clinical team before proceeding. Signing the Consent Form constitutes confirmation that the Patient has understood and agreed to all relevant information provided.

4.2 Preoperative Requirements

The Patient must complete and return all preoperative documentation — including the medical questionnaire and psychological screening form — at least fourteen (14) days before the scheduled Procedure. These forms are essential for assessing clinical suitability.

The Patient agrees to disclose all relevant medical information, including:

• Past and current medical conditions or illnesses;
• All medications, herbal supplements, or recreational substances used;
• Any known allergies or adverse reactions to anaesthetic agents, drugs, or dressings;
• Details of previous surgeries, hospitalisations, or chronic conditions; and
• Any recent infections, skin conditions, or respiratory symptoms.

Failure to disclose relevant medical information may compromise patient safety and may lead to the cancellation or postponement of surgery in accordance with Sections 9 and 10 of these Terms.

4.3 Health and Lifestyle Requirements

The Patient must follow all preoperative and postoperative instructions issued by the Surgeon and Clinic, including guidance on medications, fasting, smoking, vaping, alcohol, and fitness for anaesthesia.

Patients who smoke or vape are strongly advised to stop at least four (4) weeks prior to surgery. Failure to do so may impair healing and increase anaesthetic risk. Should noncompliance result in cancellation, the Clinic reserves the right to retain a proportion or the entirety of the surgical Fee as per the cancellation policy.

Similarly, Patients must maintain their weight within safe limits as advised by their Surgeon. If a significant weight change alters surgical suitability, the Clinic may cancel or reschedule the Procedure at the Patient’s expense.

4.4 Disclosure of Illness

If the Patient develops any symptoms of illness — including fever, cough, sore throat, cold sores, or active skin infection — they must notify the Clinic at least forty-eight (48) hours before the scheduled Procedure. The Surgeon or Anaesthetist may request a GP letter or in-person assessment to confirm fitness for surgery.

Failure to comply with these disclosure obligations may result in same-day cancellation without refund.

4.5 Preoperative and Postoperative Compliance

The Patient agrees to follow all pre- and postoperative advice issued by the Surgeon or Nurse, including:

• Wearing prescribed compression garments or support bras;
• Attending follow-up appointments as scheduled;
• Avoiding strenuous activity, sun exposure, or immersion in water until cleared; and
• Taking prescribed medications as directed.

Failure to comply with these obligations may delay healing, compromise surgical results, or invalidate any entitlement to revision surgery under Section 11.

5. THE SURGEON’S AND ANAESTHETIST’S OBLIGATIONS

5.1 Professional Relationship

Each Surgeon and Anaesthetist practising at CLNQ operates as an independent medical practitioner. The contractual relationship for medical care exists directly between the Patient and the individual Clinician. CLNQ Ltd provides facilities, administrative support, and hospital services but does not employ Surgeons or Anaesthetists as staff members.

Accordingly, the Clinic bears no vicarious liability for clinical outcomes or medical acts performed by independent practitioners.

5.2 The Surgeon’s Responsibilities

The Surgeon is responsible for:

1. Conducting preoperative consultations and medical assessments;
2. Determining whether the Patient is medically and psychologically suitable for surgery;
3. Providing detailed information on the nature of the operation, expected results, and known risks or complications;
4. Obtaining written informed consent;
5. Performing the Procedure with due care, skill, and diligence in accordance with GMC guidelines; and
6. Providing appropriate postoperative care, including at least one follow-up consultation.

The Surgeon also reserves the right to refuse or defer a Procedure if, in their clinical judgment, the Patient is unsuitable for surgery or likely to experience an unsatisfactory outcome.

5.3 The Anaesthetist’s Responsibilities

The Anaesthetist, as an independent professional, has a direct duty of care to the Patient and is legally accountable for all aspects of anaesthetic management. The Anaesthetist:

• Assesses the Patient’s suitability for anaesthesia;
• Advises on fasting, hydration, and medication adjustments;
• Explains the risks and alternatives associated with anaesthesia; and
• Manages the Patient’s safety throughout the Procedure and recovery.

The Clinic cannot accept responsibility for complications or outcomes within the Anaesthetist’s professional domain.

6. SELF-PAY PAYMENT TERMS

6.1 Consultation Fees

All consultations with Surgeons are chargeable at the rate specified at the time of booking, typically between £100 and £300. This fee includes one follow-up consultation within three months of the initial appointment if clinically necessary. Consultation fees are payable at the time of booking and are non-refundable if the appointment is cancelled within forty-eight (48) hours of the scheduled time.

6.2 Surgical Deposits and Balance

A deposit of £500 is required to secure a surgical date. This deposit is deductible from the total surgical Fee but non-refundable except as specified in Section 9.

The remaining balance of the Fee must be paid at least thirty (30) calendar days before the scheduled Procedure. Where the Procedure is booked less than thirty days in advance, payment is due in full at the time of booking.

6.3 Third-Party Finance Agreements

If the Patient chooses to fund treatment through a third-party finance provider, the finance contract exists solely between the Patient and that provider. CLNQ bears no liability for credit decisions, interest rates, or loan conditions. If finance approval is not granted, the Patient remains fully responsible for payment of all fees due under these Terms.

7. PRIVATE MEDICAL INSURANCE (PMI)

7.1 Preauthorisation

Patients intending to use PMI must provide their insurer’s name, policy number, and valid authorisation code before their consultation or treatment. If authorisation cannot be verified before the date of service, the Patient must self-pay and later claim reimbursement from their insurer.

7.2 Insurance Shortfalls

If the insurer declines to pay any portion of the invoice, or reimburses at a rate lower than the Clinic’s published Fee, the Patient remains responsible for the shortfall.

7.3 Deposits for Insured Patients

A refundable deposit of £500 may be required for surgical procedures covered by PMI, to be held until the insurer’s remittance is received in full.

7.4 Multiple Conditions

Insurance authorisation typically applies to a single condition or treatment episode. If additional procedures or tests are required outside the scope of the authorisation, these will be charged separately at the Clinic’s self-pay rates.

8.CANCELLATION POLICY

8.1 Cancellation by the Patient

Cancellations must be communicated in writing by email to the Patient Advisor.

The following charges apply based on the timing of the written notification:

A Patient who cancels within fourteen (14) days of their consultation has a statutory cooling-off period under consumer law, provided surgery has not yet been booked. Once a surgical date is confirmed, this cooling-off period is deemed waived unless the Patient specifically elects otherwise in writing.

Consultation fees and preoperative test costs are non-refundable.

Cancellations due to undisclosed medical conditions, changes in BMI, or noncompliance with preoperative instructions will be treated as same-day cancellations and are subject to full charges.

8.2 Cancellation by the Surgeon or Anaesthetist

The Surgeon or Anaesthetist may cancel or defer surgery if, in their professional opinion, proceeding would pose an unacceptable risk to the Patient. In such cases, no cancellation fees will apply, and the Patient will be offered an alternative date or a refund less the cost of the consultation and any tests already performed.

If surgery is cancelled because the Patient provided inaccurate or incomplete medical information, or failed to follow preoperative instructions, the standard cancellation fees under Clause 8.1 shall apply.

8.3 Cancellation by the Clinic

The Clinic reserves the right to cancel or postpone surgery if payment deadlines are not met or if unforeseen operational issues (e.g., equipment failure, staff illness) arise. In such cases, an alternative date will be offered within eight (8) weeks of the original booking. No additional costs or compensation shall be payable beyond the rescheduling of the Procedure.

9. POSTPONEMENT POLICY

9.1 Postponement by the Patient

A Procedure may be postponed by the Patient once without charge, provided more than thirty (30) days’ notice is given.

The following fees apply to short-notice postponements:

If a Patient postpones due to a verified medical reason or pregnancy (supported by GP or consultant documentation), the Procedure may be deferred for up to twelve (12) months (medical) or twenty-four (24) months (pregnancy) without penalty.

A second postponement for any non-medical reason will be treated as a cancellation under Section 8.

9.2 Postponement by the Clinic

The Clinic may postpone a Procedure where:

• Preoperative forms or test results have not been received at least two weeks before surgery;
• The information provided is inaccurate or incomplete; or
• The Surgeon, Anaesthetist, or Facility deems postponement necessary for clinical safety.

In such cases, the Patient will be offered the next available date, and no additional charges will be applied, unless the postponement arises from the Patient’s own noncompliance.

10. UNFORESEEN EVENTS AND FORCE MAJEURE

If a Procedure cannot take place due to circumstances beyond the Clinic’s reasonable control — including but not limited to acts of God, fire, epidemic, staff illness, government restrictions, or building emergencies — the Clinic will make every effort to reschedule the Procedure within eight (8) weeks of the original date.

The Clinic will not be liable for any financial loss, travel costs, or consequential damages incurred by the Patient as a result of such rescheduling.

11. READMISSION AND REVISION POLICY

11.1 General Principles

All Surgeons working with the Clinic endeavour to provide Patients with the highest possible standard of care and outcomes. Nevertheless, no surgical result can ever be guaranteed. Healing and tissue behaviour vary considerably from one individual to another, and complications can occur even where the operation has been performed to the accepted standard of professional skill and diligence.

If secondary or revision surgery is considered necessary, this will be assessed on a case-by-case basis by the operating Surgeon, taking into account the original operative findings, postoperative progress, compliance with after-care, and any contributory lifestyle or medical factors.

11.2 Eligibility for Re-admission at a Reduced Fee

If, in the opinion of the Surgeon and the Medical Director of the Clinic (or another senior plastic surgeon appointed by the Clinic), the outcome of the Procedure does not meet the expected result agreed at consultation, the Patient may be offered revision surgery at a reduced rate.  The scale of reduction shall normally be:

• Within 12 months of the original procedure – 50 % reduction;
• Between 12 and 24 months – 25 % reduction.

The above concessions apply only where the issue is directly related to the original surgery and not caused by recognised complications, non-compliance with instructions, or lifestyle factors.

11.3 Exclusions and Limitations

The readmission policy shall not apply where:

• The Patient has failed to attend scheduled follow-up appointments or has disregarded medical advice;
• The result has been affected by weight fluctuation, smoking, alcohol, drug use, pregnancy, or significant sun exposure;
• The problem represents a recognised and discussed surgical risk such as poor scarring, keloid, or asymmetry;
• The Patient has undergone treatment by another practitioner prior to requesting revision; or
• The original operating Surgeon is no longer in practice and no other Surgeon is willing to undertake the revision at a concessionary rate.

The Clinic does not offer cash refunds for perceived dissatisfaction with aesthetic results.  Any revision offered is solely at the discretion of the operating Surgeon.

11.4 Breast Implant Procedures

Specific provisions apply to breast-implant surgery:

Capsular Contracture – If Baker Grade III or IV contracture occurs within two years, replacement implants (using the same brand of implant) will be provided without charge. Hospital, anaesthetic and surgical fees may still be payable.

Implant Rupture – If radiologically confirmed rupture occurs within two years, replacement implants (using the same brand of implant) will be provided without charge. Hospital, anaesthetic and surgical fees may still be payable. The radiology report must be arranged and funded by the Patient.

Manufacturer warranties remain subject to the implant company’s own terms. Any manufacturer payment made to the Patient must be applied towards the cost of the revision procedure undertaken at the Clinic.

11.5 Staged Procedures – Rhinoplasty, Otoplasty and Fat Grafting

Some operations are inherently performed in stages.  Approximately 10 % of rhinoplasty patients and 15 % of otoplasty patients may require a secondary adjustment to achieve the optimal outcome.  In such cases, further surgery is regarded as the second stage of treatment and will attract a separate fee.  The Surgeon will discuss this during consultation.

11.6 Conditions of Re-admission

1. The Patient must submit any complaint or request for review in writing within twelve (12) months of the original surgery.
2. The operating Surgeon must have examined the Patient personally before any revision is authorised.
3. All revision procedures must take place at a CLNQ-approved facility under the care of a CLNQ-accredited Surgeon. Revisions carried out elsewhere are excluded from this policy.
4. Where the Patient cancels or postpones a scheduled revision for non-medical reasons, the concessionary rate will lapse, and standard Clinic fees will apply.

11.7 Scope of Clinic Liability

The Clinic’s obligation under this policy is limited to providing access to reduced-fee revision where clinically justified. The Clinic shall not be liable for indirect, consequential, or economic loss arising from dissatisfaction with surgical results.

11.8 Product and Implant Liability

The Clinic uses only CE-marked and MHRA-approved medical devices, implants, and products sourced directly from reputable manufacturers and authorised distributors. While every effort is made to ensure product quality and traceability, the Clinic does not accept any liability or responsibility for actual or alleged defects, failures, or adverse reactions arising from the manufacture, design, or performance of any implant or medical device used in a Procedure.

All warranties, guarantees, or indemnities relating to such products rest solely with the manufacturer in accordance with their published terms. Any claim relating to product performance, implant rupture, or long-term safety shall therefore be directed to the manufacturer. The Clinic’s liability is strictly limited to the professional services it provides and does not extend to replacement, removal, or consequential losses resulting from a manufacturer’s defect.

The Patient acknowledges that they have been informed of this limitation and that the manufacturer’s own warranty and reporting procedures apply in the event of a product-related issue.

12. THIRD-PARTY SERVICES

12.1 Independent Providers

From time to time, the Clinic or a Surgeon may recommend that a Patient undergo investigations or ancillary treatment provided by a third-party organisation such as a pathology laboratory, imaging centre, or physiotherapy provider.  In such cases, the contractual relationship exists directly between the Patient and the third party.

12.2 Agency Collection of Fees

Where the Clinic collects or facilitates payment for such services, it does so purely as an agent for the external provider.  Responsibility for performance of the service rests entirely with that third party, and the Clinic accepts no liability for the outcome or quality of such external services.

12.3 External Hospitals

If a Procedure must be undertaken at a third-party hospital arranged by the Clinic, these Terms shall continue to apply alongside any additional terms imposed by that hospital. The Patient is responsible for complying with both sets of requirements.

13. COMPLAINTS PROCEDURE

13.1 Commitment to Patient Care

CLNQ Ltd is committed to delivering care that is safe, effective, and compassionate.  We recognise that on rare occasions a Patient may feel dissatisfied with an element of the service received.  The Clinic encourages open communication to resolve concerns promptly and fairly.

13.2 Stage 1 – Local Resolution

Patients should raise any concern as soon as possible, ideally within twelve (12) months of the event, by contacting their Patient Advisor or the Clinic Manager at the site where treatment occurred. An acknowledgment will normally be issued within two working days, and a full written response provided within twenty (20) working days.

13.3 Stage 2 – Internal Review

If the Patient remains dissatisfied, the complaint may be escalated to the Medical Director or Registered Manager of the Clinic, who will undertake a detailed review of the clinical and administrative aspects of the case and issue a final response letter.

13.4 Stage 3 – Independent External Adjudication

Where the complaint cannot be resolved internally, the Patient has the right to request an independent review through the CHIAS. Requests for CHIAS review must be submitted within six (6) months of the final response. CHIAS provides a free, impartial service that considers complaints about private healthcare providers in England.

13.5 CQC and Professional Regulators

Patients also retain the right to raise concerns directly with the Care Quality Commission (CQC) regarding regulated activities, or with the General Medical Council (GMC) or Nursing and Midwifery Council (NMC) concerning the professional conduct of individual clinicians.

13.6 Contact Details

Complaints should be addressed in writing to:

Complaints Team, CLNQ Ltd

Deansgate Hospital, Madison House, 37 Little Peter Street, Manchester, M15 4QJ

or via email to manager@clnq.com

14. CONFIDENTIALITY AND DATA PROTECTION

14.1 Lawful Processing

The Clinic collects and processes personal data relating to Patients in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Data are processed for the lawful purposes of medical treatment, clinical governance, and regulatory compliance.

14.2 Disclosure to Clinicians

The Patient consents to the disclosure of relevant medical information by the Clinic to Surgeons, Anaesthetists, Nurses, and allied health professionals directly involved in their care. Such disclosure is necessary for the safe planning and delivery of treatment.

14.3 Confidential Handling of Sensitive Data

All staff are bound by strict confidentiality obligations. Information will not be shared with third parties other than as required by law or with the Patient’s explicit written consent. Records are stored securely and retained for the statutory minimum period applicable to medical data.

14.4 Access to Records

Patients may request a copy of their medical records by submitting a written request to the Clinic’s Data Protection Officer. A reasonable administrative fee may be charged where permitted by law. Requests will be processed within one calendar month.

14.5 Use of Data for Audit and Quality Assurance

De-identified data may be used for clinical audit, research, and quality-improvement purposes. No Patient will be personally identifiable in any such activity.

15. NO VARIATION

These Terms and Conditions constitute the entire agreement between the Patient and CLNQ Ltd in relation to the supply of surgical and associated services. No verbal representation, promise, or undertaking shall be of effect unless confirmed in writing and countersigned by a Director of the Clinic.

The Clinic reserves the right to amend, update, or replace these Terms from time to time to reflect changes in legislation, professional standards, or operational practice. The current version will always be available upon request and on the Clinic’s website.

16. LEGAL JURISDICTION

All services provided by CLNQ Ltd, CLNQ Manchester, CLNQ Cheshire, and Deansgate Hospital are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall fall within the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found by a competent court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.