CLNQ Deansgate Square, a premier aesthetic and wellness clinic located in Manchester, has been awarded a ‘Good’ rating across all key areas by the Care Quality Commission (CQC) following its inspection in April 2025. This commendable achievement underscores the clinic’s unwavering commitment to delivering safe, effective, and patient-centred care in the field of aesthetic medicine and wellness.

Overview of the CQC Inspection

The CQC’s comprehensive assessment, conducted on 28 April 2025, evaluated CLNQ Deansgate Square across five key domains: Safe, Effective, Caring, Responsive, and Well-led. Each domain received a ‘Good’ rating, reflecting the clinic’s adherence to high standards of care and operational excellence.

Safe: Prioritising Patient Safety and Well-being

Safety is paramount in healthcare, and CLNQ Deansgate Square has demonstrated robust systems to protect patients from harm. The clinic maintains clear processes to ensure that staff act to keep people safe, including thorough investigations of reported incidents to prevent recurrence. Learning from these incidents is shared among staff, and systems are reviewed to enhance service safety. Consent procedures are well-managed, with patients engaged in discussions about their treatment choices and given opportunities to reconsider. The clinic ensures that there are sufficient, suitably trained, and qualified staff to promote safety and meet patients’ needs. The environment and equipment are properly maintained to uphold safety standards.

Effective: Delivering Evidence-Based, Patient-Centred Care

Effectiveness in healthcare involves providing care that is based on the best available evidence and tailored to individual patient needs. CLNQ Deansgate Square excels in this domain by conducting comprehensive assessments of patients’ physical and mental well-being, communication, and social needs. Feedback from patients indicates that they feel listened to and that assessments are thorough. The clinic employs standard templates to ensure all important points are covered during assessments. Care and treatment are planned and delivered in collaboration with patients, aligning with legislative requirements and best practices in the aesthetic industry. The clinic’s staff work cohesively, with clear protocols to ensure timely access to assessment information and swift communication of results. Patients are supported to manage their health and well-being, with information provided on how treatments can enhance their sense of well-being.

Caring: Compassionate and Respectful Patient Interactions

Caring is at the heart of healthcare, and CLNQ Deansgate Square has been recognised for treating patients with kindness, empathy, and respect. Patients have reported feeling respected and considered, expressing trust in the practitioners and noting that their privacy is protected. Staff treat patients as individuals, ensuring that care, support, and treatment meet their unique needs and preferences. The clinic supports patients’ independence, choice, and control, providing information about treatments and displaying feedback that reflects patients’ experiences. Staff are responsive to patients’ immediate needs, acting to minimise discomfort, concern, or distress. Moreover, the clinic promotes staff well-being, offering training opportunities and fostering a supportive work environment.

Responsive: Tailoring Services to Meet Patient Needs

Responsiveness in healthcare entails providing services that are organised around the needs and preferences of patients. CLNQ Deansgate Square demonstrates this by allowing patients to self-refer and schedule appointments that suit their availability. The clinic ensures that patients are at the centre of their care and treatment choices, inviting them to seek additional advice or support following procedures. Information is provided in accessible formats, meeting individual needs and adhering to best practice standards concerning data protection. Patients are informed of their rights, including clear communication about fees and cooling-off periods before procedures. The clinic actively listens to and involves patients, providing avenues for feedback and addressing concerns transparently. Efforts are made to ensure equitable access to services, with translation and interpretation services available when needed.

Well-led: Strong Leadership and Governance

Effective leadership and governance are crucial for delivering high-quality healthcare services. CLNQ Deansgate Square exhibits strong leadership, with a shared vision and culture focused on transparency, equity, and patient experience. Leaders are described as capable, compassionate, and inclusive, fostering a positive culture where staff feel empowered to speak up. The clinic promotes workforce equality, diversity, and inclusion, with staff receiving relevant training. Governance processes are clear and effective, supporting safe care delivery and customer satisfaction. Continuous learning and improvement are emphasised, with the clinic engaging in regular audits, attending industry conferences, and sharing findings to contribute to safe and effective practices in the aesthetic industry.

Conclusion

The ‘Good’ rating awarded to CLNQ Deansgate Square by the CQC is a testament to the clinic’s dedication to providing safe, effective, and patient-centred care in the field of aesthetic and wellness services. Through robust safety protocols, evidence-based treatments, compassionate patient interactions, responsive services, and strong leadership, the clinic has established itself as a trusted provider in Manchester. Patients can be assured of receiving high-quality care that prioritises their well-being and individual needs. Dr Babamiri states ‘we are very proud of the outcome the recent CQC inspection and thank the team and patients for supporting CLNQ. We strive to provide the best possible care to our patients and this was reflected fairly through the inspection.’

For more detailed information, you can view the full CQC report here: CLNQ Deansgate Square CQC Report.